Not all managed print services providers have the experience, expertise, and approach necessary to show real results. Unfortunately, it's not always easy to tell at first glance which providers have what it takes--so here are some red flags to look out for.
What Bad Managed Print Services Looks Like
While most managed print services providers want to help your business--or at least support their own--not all are equipped to do what's necessary. If you think you've run into one of these bad providers, you may notice a few bad signs:
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No clear plan: If a managed print services provider makes big promises and then never comes up with a plan to make it happen, you know something's wrong.
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Poor communication: Because managed print is intended to be a collaboration, communication is key. If your provider doesn't touch base with you regularly or makes decisions without your input, you probably have a bad partnership.
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Lack of results: It's true that managed print services must identify problems and implement solutions before you start seeing results. However, if those benefits never show up, there's a real problem.
What Good Managed Print Services Looks Like
The good news is that some managed print services providers know exactly what they're doing and can deliver on their promises. Here are some green flags to look out for:
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A clear path forward: Your provider should work with you to decide exactly what needs to happen and when. This helps you know what to expect and keep track of what's changing and why.
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Consistent, respectful communication: Remember, this is a partnership--and it should feel like one. You should be able to ask questions, make suggestions, talk through your decisions, and get advice whenever necessary.
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Fast results: A good managed print services provider knows how to prioritize your biggest concerns and deliver faster results in those areas.
In conclusion, the success of managed print services has a lot to do with your provider. That's why it's so important to keep an eye out for red flags and make a change as soon as you notice any bad signs.
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